We always aim at delivering your order as soon as possible. Normally orders of in stock items ship within four business days from Order Confirmation and can be expected to be delivered to you within five to ten business days.
Delivery times are estimates only. In case of a delay in delivery of more than twenty business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made. The freight cost will be specified in the order summary before you submit your order.
Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service. Please be advised that custom duty may be charged for any orders from outside the European Union. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.
Right of withdrawal and returns
We offer you a 14-day right-of-withdrawal from your purchase, calculated from the date you order the goods. If you wish to make such a return please follow our return instructions. Items shall be returned properly wrapped and packed in their original packaging in unused and saleable condition.
As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund.
The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. Returns here under shall be sent to Customer Service. In case of a return the risk (for loss or damage during delivery) is on the customer.